Photos Osx To Adobe Lightroom Update To Version

Photos Osx To Adobe Lightroom Update To Version

An update to version 5.4 of the app for the iPhone and iPad arrived earlier this week.

On Tuesday, user Mohamad Alif Eqnur posted in the Photoshop feedback forums that he had updated his iOS app, and subsequently lost all of his pictures and presets.

Other users replied saying they were experiencing the same issue.

All presets and most of my 8000 pics are gone as of today-081820.

However, he didnt have good news for customers who had already lost photos and presets.

We know that some customers have photos and presets that are not recoverable, Flohr wrote.

We sincerely apologize to any customers who have been affected by this issue.

Flohr did note that the Lightroom cloud, and Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic werent affected.

This makes it sound like only pictures that werent backed up to Adobes Cloud were deleted, though thats no comfort to people who lost their photos.

Needless to say, users who had just lost photos and presets were not happy.

Rikk, we understand the announcement, however this doesnt solve the problem, wrote Ewelina Wojtyczka.

Adobe hasnt further commented on the bug outside Flohrs post.

Some users noted that they had fortunately backed up their photos or stored them elsewhere -- not a bad idea, considering another big company, Canon, also lost images following a ransomware attack.

While Adobe shouldnt be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.

It reiterates that the bug affected customers using Lightroom mobile without a subscription to the Adobe cloud.

It also affected Lightroom cloud customers with photos and presets that had not yet synced to the Adobe cloud.

It also recommends users check their iPad or iPhone system backups to see if they can return to a state before the update that might have saved the missing photos.

If you buy something through one of these links, we may earn an affiliate commission.